It's important to remember to clean your products often.
We recommend wiping the silicone beads over regularly, particularly with Milton wipes. Do not boil or sterilise your items. If you wish to sterilise we suggest using Milton.
You can wipe down and clean with Milton all of our products including keyrings and lanyards. Baby wipes can also be used on all of the products.
As all products are made to order there are no refunds or exchanges for 'change of mind'. Minor imperfections such as slight variation in wood grains (on wooden beads) or slight colour imperfections are not deemed as a fault and therefore cannot be considered as a faulty item.
The SiliBead Queen has the right to inspect an item if requesting a refund. Please contact us within 14 days of receipt if there is an issue. After 14 days, we will not be held responsible for any faulty, broken or damaged items.
Colours may vary slightly due to colour calibration of individual screens and products.
Please allow 2-5 days for order completion (plus shipping time). This may vary during peak seasons.